Frequently Asked Questions

FAQ

Frequently Asked Questions

Welcome to our Mental Health Clinic’s FAQ page. We understand that seeking help for your mental well-being can raise many questions. Below, you’ll find answers to common inquiries about our services, treatments, and how to get started with care.

What services do you offer?

We provide a wide range of mental health services, including:

  • Therapy
  • Medication Management
  • Psychiatric Evaluations
  • Telehealth Services
  • Specialized treatments for anxiety, depression, insomnia, ADHD, and more.
How do I schedule an appointment?

To schedule an appointment, you can:

We offer flexible scheduling, including evenings and weekends, to accommodate your needs.

What if I have an emergency or an urgent situation come up?

If you are experiencing an emergency, such as thoughts of suicide, threats of harm to others, a medical crisis related to your medication, or a severe allergic reaction, please call 9-1-1 immediately or go to the nearest emergency room for urgent care and evaluation.

For urgent, non-life-threatening situations, please contact our office and leave a detailed voicemail explaining your concern. We will prioritize your request and schedule an appointment as soon as possible.

Crisis Support Resources:

  • National Suicide Prevention Lifeline: 988
What can I expect during my first visit?

Your first visit will be an initial consultation where we’ll discuss your mental health history, concerns, and treatment goals. Based on this, we’ll recommend a personalized care plan. This may include therapy, medication, or a combination of approaches, depending on your needs.

Do you offer telehealth/virtual appointments?

Yes, we offer telehealth services. Telehealth sessions provide the convenience of receiving care from home, using secure video conferencing platforms.

Do you accept insurance?

We accept most major insurance providers, including:

  •  Aetna
  • Anthem

  • Cigna

  • Optum

  • United Healthcare

If your insurance is not listed, please contact us directly to confirm. We also offer self-pay options for those without insurance.

What is the cancellation policy?

We require 24 hours’ notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may result in a fee. Please contact us as soon as possible if you need to make changes to your appointment.

Is treatment confidential?

Yes, your privacy and confidentiality are very important to us. All information shared in sessions is protected under strict confidentiality laws, with the exception of circumstances involving safety (such as threats of harm to self or others) or as required by law.

Do you offer treatment for children and adolescents?

Yes, we provide specialized services for children, teens, and their families. Our providers have experience working with young clients to address issues such as anxiety, depression, behavioral concerns, and more.

Still Have Questions?

If you have additional questions or need more information, please don’t hesitate to contact us. We are here to help you take the first steps toward better mental health!

Scroll to Top